added 22nd December 2011

Hello!

Thanks so much for you for visiting Alphabet Bags!

We (Hayley & Lucas) are out of the office at the moment for the holidays. The office will be closed from 3pm December 22nd until 9am January 5th. During this time we will not be able to respond to emails or answer calls. Orders placed after 2:30pm December 22nd will be shipped as soon as possible when we return on January 5th.

We will do our best to get back to you as soon as possible when we are back in the new year. There may be a little catching up to do so please bear with us.

Thanks again for stopping by, we really appreciate it. Hope you have a wonderful holiday and a very happy New Year!

All the best,

Hayley & Lucas

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added 27th November 2011

CHRISTMAS OPENING TIMES

Alphabet Bags will be closed for the holidays from 5pm 22nd December until 9am 5th January. During this period we will be unable to answer calls. Please feel free to leave us a message or email us and we will get back to you as soon as possible. Orders can still be placed through the online checkout during this time and any orders placed during this period will be dispatched from 5th January. Happy holidays!

CUSTOMERS OUTSIDE OF THE UK

If your order is being shipped outside of the UK please find details below for the recommended last postage dates for Christmas delivery. These dates apply to Royal Mail Airmail delivery services.

If you are placing your order after the last recommended postage date you can select the Courier Service delivery option to expedite your order for Christmas delivery. We use UPS, FedEx or DHL depending on your location, please contact Lucas or Hayley at hello@alphabetbags.com if you have any questions about courier delivery.

Royal Mail Airmail - South and Central America, Caribbean, Africa, Middle East, Far East, Japan, New Zealand and Australia: Order by 2pm, 2nd of December. *

Royal Mail Airmail - USA, Canada and Eastern Europe: Order by 2pm, 8th December. *

Royal Mail Airmail - Western Europe: Order by 2pm, 9th December. *

Courier Service - Europe: Order by 10am, 14th December. **

Courier Service - Rest of World: Order by 10am, 9th December. **

CUSTOMERS WITHIN THE UK

If your order is being shipped within the UK please use the guide below for the recommended last postage dates for Christmas delivery.

Royal Mail First class: Order by 1pm 19th of December. *

Royal Mail Special Delivery: Order by 1pm 22nd of December. *

* Please note, these dates are Royal Mail's recommendation only and are not guaranteed by Keep Calm Gallery.

** Please note, these dates are our Courier's recommendation only and are not guaranteed by Keep Calm Gallery.

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added 15th September 2011

We're pleased to let you know that we have finally joined Twitter! That's right, we've caught the bug. It's top of our bookmarks in the office, at home, and we're even on the app on our phones.

You can find us at twitter.com/alphabetbags or by clicking here. If you'd like to follow us you'll be the first to hear about new releases, special discounts and what we're working on at Alphabet Bags. Just to warn you, we also tweet pictures of our cats, Sunday lunches, and other odds and ends that we get up to when out of the office.

So please do follow us at twitter.com/alphabetbags if any of this would be of interest to you!

As you might gather we've not been the best at updating the Alphabet Bags blog over the years. As a result we'll be retiring from posting here, instead focusing on Twitter as a more suitable way of keeping you up to date with what's new in our world.

Thanks as ever for your support!

Lucas & Hayley

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added 8th July 2011

Hello all, just a quick post to let you know that we are home from our honeymoon. We had the most amazing wedding and month long trip, but it's great to be home and back in the swing of things! We're really psyched about all of the new projects we are currently working on!

We also want to say a huge thank you to Jane (Hayley's mum) for looking after everything for us while we were away. She did a fantastic job!

We'll be back soon with new releases and will also be sharing some of our wedding photos!
 
All the best,

Hayley & Lucas

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added 25th May 2011

Hello everyone

Just a quick post to let you know that Hayley and I are getting married this Saturday, the 28th of May and will be jetting off on our honeymoon (volcano permitting!) shortly after! We'll be posting some snaps of the big day when we return at the beginning of July. Until then, here's a little sneak peak at one of the projects we have been working on for our wedding. We've had a lot of fun making all sorts of bits and pieces for the day and are really looking forward to seeing how it all turns out!

Thanks to all for your continued support, we are excited about officially becoming a family run business! We'll be back again in July with lots of new goodies for you.

In the meantime we would like to welcome Hayley's mum Jane, who will be helping to send orders while we are away on honeymoon. Please find details below of how shipping times and customer service will be affected while we are away.

Order processing and shipping times

It will not be possible for orders to be dispatched daily from May 26th 2011 until July 4th 2011. Jane will be packing and dispatching orders three days a week. However during busy periods it may take two to five working days for your order to be dispatched.

You will receive an email to notify you when your order has been dispatched. Once your order has been dispatched estimated delivery times are as follows.

Deliveries within the UK: 1 to 3 working days.

Deliveries to Europe: 5 to 10 working days.

Deliveries to the rest of the World: 7 to 14 working days.

Please note these delivery times are Royal Mail's recommendation only and are not guaranteed by Royal Mail. If you are in the UK please allow up to 14 working days for delivery. If you are outside of the UK please allow up to 30 working days for delivery.

Emails and enquiries

The answers to many questions can be found on our Help page. Please click here to view the Help page. If you have a question we recommend checking here first as Jane will not have access to email at all times.

If you cannot find an answer to your question please feel free to email us at hello@alphabetbags.com. If you send an email to this address you will automatically be sent an out of office email in reply. Jane will respond to urgent emails if possible. If it is not possible for Jane to help with your query or to respond to your email we will get back to you as soon as possible after we return to the office on July 4th.

Please note it will not be possible for us to answer phone calls until the week commencing July 4th.

Availability of products and services

We aim for the disruption to service at Alphabet Bags to be minimal during the time in which we are away. However we will be temporarily unable to provide some products and services as detailed below.

Express delivery: It will not be possible to select express delivery services during this time. In out absence the 'Next working day Special Delivery' and 'Courier service' shipping options will be temporarily disabled. Our standard First Class (for UK orders) and Airmail (for international orders) will be the default shipping options in the checkout.

Refunds and exchanges: We will not be able to process refunds or exchanges during this time. If you would like to return an order or exchange an item please email us at hello@alphabetbags.com with details of the refund or exchange that you would like to receive. We will get back to you as soon as possible after we return to the office on July 4th. Apologies for any inconvenience caused.

Wholesale customers

Existing wholesale customers:

As detailed in the email updates sent last month, we will not be able to ship wholesale orders from May 20th until the week commencing July 4th. You will still be able to log into your wholesale account and place orders through our online checkout, and you are welcome to submit orders by email. If you do place an order between May 20th and July 4th we contact you as soon as possible after we return to the office on July 4th. We will ship your order as soon as possible after July 4th.

New wholesale customers:

If you are interested in opening an Alphabet Bags wholesale account please click here to complete our online account registration. We will not be able to activate your wholesale account during this time. We will get back to you as soon as possible after we return to the office on July 4th.

Thank you

Thank you once again for visiting Alphabet Bags. We appreciate your understanding during this time. Whilst we have done our best to keep any disruption to a minimum, we would like to apologise for any inconvenience caused.

We will be putting extra hours in when we return on July 4th to ensure that normal procedures and timescales for sending packages are resumed as soon as possible.

We will have lots of lovely new additions to show you when we return. If you would like to be the first to hear about new releases please sign up to our newsletter by completing the newsletter sign-up at the bottom of this page.

Best wishes,

Lucas, Hayley & Jane.

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