Customer Service Area

We are happy to ship orders worldwide. The cost of postage will be calculated during the checkout process.

Prices are displayed in United Kingdom Pounds (£). However prices can also be displayed in the following currencies: Euros, United States Dollars, Canada Dollars, Australia Dollars, Sweden Kronor and Japan Yen. To display prices in one of these currencies please select from the drop down menu at the top right corner of the website.

Unfortunately we cannot supply the exact prices of our products other currencies at this time. However you can use The Universal Currency Converter at www.xe.com/ucc to perform currency exchange calculations using live, mid-market rates for the top 85 currencies.

Please note, all transactions are processed in United Kingdom Pounds (£). Exchange rates are an estimate only, based on the latest figures.

If you would like to place an order, simply click the 'Add to basket' button on the product's page and the item will automatically be added to your virtual shopping basket.

You can view the items in your shopping basket at any time by clicking on the link in the top right corner of the website.

Once you have finished browsing the website and would like to place your order you can review your shopping basket (as above). At this stage you will be able to select your country, and your shipping will be automatically calculated. Once you are happy with your order please click the red button to proceed to our secure checkout.

At the first stage of our secure checkout you will be given the option to process your order as a guest, or as an account holder. If you do not have an account you will be given the option to register.

After completing the checkout process you will receive confirmation emails from us, updating you on your order status.

If you have any trouble placing an order please do get in touch through the Contact page and we will do our best to resolve any issue.

If your bag gets a little worse for wear you can pop it in the wash. Care instructions are printed on the reverse of the label which is stitched in the inside hem of your bag.

It is very important to us that your order arrives safe and sound. All bags are lovingly wrapped in acid-free tissue paper and are packaged in sturdy envelopes.

We do not include a hard copy of your receipt in your package. This will be emailed to you soon after your order has been processed. If you would like to receive a VAT receipt for your order please email as at hello@alphabetbags.com.

We are happy to accept payment by cheque for orders from within the United Kingdom. Please contact us before sending your cheque so that we can ensure the item(s) are in stock and reserved for you.

Please make cheques payable to Keep Calm Limited and post to:

Hayley Thwaites, Keep Calm Limited, 47 Jennings Road, London, SE22 9JU

Orders are usually shipped within 12- 36 hours (Monday to Friday) however on occasion this might not be possible. If for any reason an order placed cannot be shipped within 48 hours a message will be displayed on the right hand side of the shopping cart page detailing revised shipping times.

We use Royal Mail to ship the majority of orders. You will be able to select from the following delivery options during the checkout process.

UK Shipping

Within the UK orders can be sent using the following services.

Royal Mail First Class

Royal Mail estimate that this service usually takes 1 to 2 working days and a signature is not required upon delivery. Please note the delivery times are an estimate only and are not guaranteed by Royal Mail.

Royal Mail Special Delivery (next day)

Royal Mail guarantee delivery before 1pm the next working day and a signature is required upon receiving the package(s).

UK 1 to 2 working day Courier

Your order will usually be shipped using a UPS courier, or another courier depending on availability. Couriers will deliver within 1 to 2 working days after your package has been dispatched and a signature will be required upon delivery.

International Shipping

International orders orders can be sent using the following services.

Royal Mail Airmail

Royal Mail estimate that this service usually takes 3-7 working days for customers in Europe and 5-10 working days for customers outside of Europe. The Royal Mail Airmail service will not require a signature upon delivery and is not trackable.

International Couriers

Your order will usually be shipped using a UPS or DHL courier, or another courier depending on availability. Couriers will usually deliver within 1 to 5 working days after your package has been dispatched and a signature will be required upon delivery. Delivery times vary depending on the destination, for more specific delivery information or a quote please let us know what you are interested in ordering and where you would like the order shipped. You can contact us by emailing hello@alphabetbags.com.

For more information about Royal Mail please visit their website at www.royalmail.com.

We welcome customers to collect their orders from our home/office in South East London. If you would like to collect and save on postage please contact us beforehand to arrange a suitable time.

If you need your order in a particular hurry please get in touch with us and we will do our best to get dispatch your order as quickly as possible. The best way to get in touch with us is by email at hello@alphabetbags.com. Orders are usually dispatched within 12 to 36 hours (Monday to Friday).

It is very rare that items arrive with any damage but in the event that your order is damaged in transit please get in touch with us and we will arrange a replacement for you where possible. If it is not possible to replace your order a refund will be given.

If you are not happy with your purchase and would like to return an item please notify us within 10 days of receiving your order. Please then return the item(s) in the original condition within 30 days and we will issue a refund or exchange the item if preferred.

If you are ordering from within the UK and have not received your order within 7 working days please contact Lucas or Hayley at hello@alphabetbags.com. We will be able to track your package where possible and provide you with any information available.

If you are ordering from outside the UK and have not received your order within 14 working days please contact Lucas or Hayley at hello@alphabetbags.com. We will be able to track your package where possible and provide you with any information available.

The best way to be kept up to date with new releases at Alphabet Bags is to sign up to our mailing list.

To do this please enter and submit your email address in the newsletter sign-up box located in the bottom left hand corner of the website. If placing an order with us you can also opt to sign up to our mailing list during the checkout process.

If you have trouble signing up please get in touch and we would be happy to add your address manually.

We will never give your email address to a third party and our newsletters will only be sent every few weeks to notify you of new releases.

We currently supply a selection of our products to a handful of shops worldwide. We’re always happy to be approached by new customers. Please take a look at our Wholesale page for more information.

If you would like to stock our products please complete the trade account application form on the Wholesale page. Once you've completed the form, this will automatically send us an enquiry email. Once your details have been approved we will issue you with a personal log in which will enable you to enjoy our wholesale pricing.

If you have any questions our wholesale terms or becoming a stockist please email Lucas at hello@alphabetbags.com.